Responsible Gaming at cricexch

1. Age Restriction — 18+ Only

cricexch operates strictly as an adults-only platform. You must be 18 years of age or older to register an account, place bets, play casino games, or conduct any financial transaction on this site. This requirement is non-negotiable and applies to every player in Bangladesh regardless of the game type, bet size, or payment method used.

During the account registration process, cricexch collects your date of birth and reserves the right to request a copy of a government-issued identity document — such as your National Identity Card (NID) or passport — to verify that you meet the minimum age requirement before any withdrawal is processed. Players who are found to be under 18 will have their accounts closed immediately and any deposited funds returned, minus any bonuses claimed.

We also ask all adult players to be vigilant about preventing underage individuals in their household from accessing the cricexch platform. See the Protecting Minors section below for practical guidance on securing your device and account.

2. Responsible Gaming Tools Overview

cricexch provides a suite of player-controlled tools designed to support healthy gambling habits. These tools are available to every registered player and can be accessed at any time through your account settings or by contacting our support team directly via live chat or email at support@cricexch.

Our responsible gaming framework is built on three core principles:

• Accessibility — every player can reach these tools without barriers, during any session, at no cost.
• Immediacy — restrictions that reduce your limits or lock your account take effect without delay once requested.
• Integrity — increasing limits or reversing restrictions requires a mandatory cooling-off period, so that decisions made in the heat of a session cannot immediately undo protections you have put in place.

We strongly encourage every player — not only those experiencing difficulties — to make use of these tools as a routine part of managing their gambling budget. Setting a deposit limit before you start playing is one of the most effective ways to ensure that gambling remains a controlled, enjoyable activity rather than a source of financial stress.

3. Deposit & Wagering Limits

Deposit and wagering limits allow you to define the maximum amount of money you are willing to put into your account or risk on bets within a given time period. cricexch supports the following limit types:

How Limit Changes Work

Lowering a limit takes effect immediately. If you reduce your daily deposit cap from ৳10,000 to ৳5,000, the lower cap applies to any deposit attempted from that moment onward — even mid-session.

Increasing a limit is subject to a mandatory 72-hour waiting period. This cooling-off window is intentional — it ensures that a decision to raise your spending cap is a considered one, not a reactive response to a losing session. If you request a limit increase and then change your mind, you can cancel the request within 72 hours and your existing limit will remain in place.

Loss limits work the same way. Once you have lost a set amount within the defined period, your account will be restricted from placing further bets or making additional deposits until the period resets. This is a powerful tool for preventing the dangerous cycle of chasing losses.

4. Time-Out & Cool-Off Features

A time-out is a short-term break from the platform that you can activate at any point. Unlike self-exclusion, which involves a longer commitment, a time-out is a temporary pause. It is designed for players who feel they need a brief step back — perhaps after a frustrating session, a run of losses, or simply when life's other priorities need attention.

If during your time-out you conclude that you need a longer break, you can contact our support team to upgrade your time-out to a full self-exclusion. This can be done at any point and will take effect immediately.

5. Self-Exclusion

Self-exclusion is a more committed step than a time-out. It is for players who feel they are losing control of their gambling and need a substantial break to regain perspective. cricexch takes self-exclusion requests seriously and implements them without delay.

Available Self-Exclusion Periods

• 30 days — short-term exclusion for players who need a month away from the platform.
• 90 days — medium-term exclusion that provides a meaningful break to reassess gambling habits.
• 180 days (6 months) — extended exclusion for players who recognise a more serious pattern of behaviour.
• Permanent exclusion — a lifetime ban from the cricexch platform. This is irreversible once the 7-day reconsideration window has passed.

What Happens During Self-Exclusion

• Your account is locked immediately and you cannot log in or place bets.
• All promotional communications are suspended — you will not receive bonus offers, event reminders, or any marketing material.
• Any pending withdrawal requests will be processed normally; funds in your account at the time of exclusion remain yours.
• If you attempt to register a new account during a self-exclusion period, it will be identified and closed. cricexch uses identity-matching to detect duplicate registration attempts.

Ending a Self-Exclusion

For exclusions of 30, 90, or 180 days, reinstatement is not automatic. At the end of the exclusion period, you must proactively contact our support team to request account reactivation. There is a mandatory 24-hour reflection period between your reinstatement request and account reactivation, during which you can change your mind at no consequence.

Permanent self-exclusion is exactly that — permanent. Once the 7-day reconsideration window following a permanent exclusion request has passed, the account will be closed for life and cannot be reopened under any circumstances. We include this window to allow for cases where a permanent exclusion was requested impulsively; please consider reaching out to our support team if you have concerns before the window closes.

6. Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income level, background, or how long they have been gambling. In Bangladesh, as in many countries, the signs are often subtle at first and can be easy to dismiss or rationalise. Recognising them early gives you the best chance of addressing the issue before it escalates.

The following self-assessment questions are based on widely used responsible gaming frameworks. Answer them honestly — there are no right or wrong answers, and your responses are for your eyes only.

Problem gambling is not a character flaw — it is a recognised behavioural pattern that responds well to early intervention. cricexch encourages every player who has concerns about their gambling to take action sooner rather than later. The tools and support described on this page are here for exactly this purpose.

7. Getting Help & Support

If you feel that gambling is becoming a problem — for yourself or for someone close to you — it is important to reach out. There is no shame in asking for help, and doing so early makes a meaningful difference to outcomes. cricexch's support team is available around the clock and is trained to handle these conversations with discretion and compassion.

Support in Your Language

Our support team communicates in both English and Bengali, ensuring that players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar can discuss responsible gaming concerns comfortably in their preferred language.

What to Expect When You Reach Out

When you contact our team about a gambling concern, you will not be pressured to continue playing, offered bonuses to stay, or made to feel that your concern is unwelcome. Our responsible gaming agents are trained to listen, to provide information about the self-exclusion and limit tools available to you, and to signpost external professional resources. All responsible gaming conversations are treated with strict confidentiality.

8. Protecting Minors

cricexch is committed to preventing access by individuals under the age of 18. While our age verification processes are robust, we also strongly encourage parents and guardians to take active steps to prevent underage access to gambling platforms on shared or family devices.

Practical Steps for Parents and Guardians

• Log out fully after every session — do not rely on browser autofill or "remember me" features on shared devices.
• Use device-level parental controls available on Android and iOS devices, as well as Windows and macOS, to restrict access to gambling-related websites.
• Keep your login credentials private — do not share your username or password with anyone, including family members.
• Install filtering software on shared computers or tablets. Several well-regarded parental control solutions are freely available and can block access to gambling sites at the network or device level.
• Talk to young people in your household about the risks of gambling and make clear that gambling platforms are for adults only.

Reporting Underage Access

If you believe an underage individual has accessed or registered on cricexch, please contact our support team immediately via live chat or email. We will investigate the matter promptly, suspend the account in question, and take appropriate action. We appreciate the help of the broader community in upholding this critical safeguard.